i had an impressive warranty experience with nicolai - on a frame i bought used. developed a tt to ht crack; they told me to send it back to have a look. interestingly, they decided to repair (gratis) - stripped, welded in a gusset, and re-powder coated in my choice of custom color. turned around in a couple weeks, looked like new. pretty cool.
in retrospect, i've had my share of borked frame warranty experiences - yikes:
kuwahara (bmx) - 2
trimble (carbon xc thing)
brc (xc hardtails) - 2
gary fisher joshua
sc super-8 - 2
24 cycles letoy
rocky rm-7
lahar (carbon dh thing)
some experiences were more painful than others...
Feb. 9, 2021, 9:03 a.m. - Perry Schebel
i had an impressive warranty experience with nicolai - on a frame i bought used. developed a tt to ht crack; they told me to send it back to have a look. interestingly, they decided to repair (gratis) - stripped, welded in a gusset, and re-powder coated in my choice of custom color. turned around in a couple weeks, looked like new. pretty cool. in retrospect, i've had my share of borked frame warranty experiences - yikes: kuwahara (bmx) - 2 trimble (carbon xc thing) brc (xc hardtails) - 2 gary fisher joshua sc super-8 - 2 24 cycles letoy rocky rm-7 lahar (carbon dh thing) some experiences were more painful than others...