I like this Aaron guy, could see me buying more PNW stuff in the future.
Worst warranty experience I had was with paint peeling off a frame, around 2005. Every time I washed the bike more fell off. When I sent it back for warranty they accused me of putting solvent or some other substance on it. Was over six months before I got a replacement. It was over 10 years before I bought another bike from that manufacturer again.
Best warranty experiences have been with Smith (replaced some broken sunglasses no questions asked), Poc (shipped me freebie helmet pads), We Are One (relaced a wheel with a hub defect SUPER FAST), Kuat (sent me a while new rack to replace one that was rotting from the inside out), Maxxis (replaced wobbly Aggressors easy peasy).
Most frustrating recently was Terrene. I sent warranty info to them about a wobbly casing tire and the Terrene warranty guy said it's for sure a manufacturing defect but since I'm in Canada he cant do anything. LTP doesn't want to deal with it.
Feb. 9, 2021, 6:35 a.m. - mrbrett
I like this Aaron guy, could see me buying more PNW stuff in the future. Worst warranty experience I had was with paint peeling off a frame, around 2005. Every time I washed the bike more fell off. When I sent it back for warranty they accused me of putting solvent or some other substance on it. Was over six months before I got a replacement. It was over 10 years before I bought another bike from that manufacturer again. Best warranty experiences have been with Smith (replaced some broken sunglasses no questions asked), Poc (shipped me freebie helmet pads), We Are One (relaced a wheel with a hub defect SUPER FAST), Kuat (sent me a while new rack to replace one that was rotting from the inside out), Maxxis (replaced wobbly Aggressors easy peasy). Most frustrating recently was Terrene. I sent warranty info to them about a wobbly casing tire and the Terrene warranty guy said it's for sure a manufacturing defect but since I'm in Canada he cant do anything. LTP doesn't want to deal with it.