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Nov. 16, 2020, 9:24 p.m. -  jaydubmah

Personally, I don't know if I'm as keen as going full boutique any more. The last bike I was bought was hyper cutting edge, crazy manufacturing techniques, etc, etc - BUT it got recalled. It's been a very trying process dealing with warranty, email responses, etc. While some boutique bike brands do a fantastic job on customer service - it definitely isn't across the board. Especially if the boutique brand is going through a large growth spurt and unable to keep up with growing pains. Customer support can be one of the first things to go. And then you're screwed. If someone wanted go full nerd with a boutique bike, I'd ask if they did their homework on the company's customer service. Also, make sure to have a backup bike if things go down the crapper. Sigh.

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