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From an LBS perspective, Sram is also very pleasant to work with and will warranty pretty much anything quickly and easily. Shimano is a royal pain-in-the-arse to even set up accounts with, worse yet to order from, and spotty at best for warranty CS. The shops I interact with don't even bother stocking Shimano, but have plenty of Sram (and a variety of "other" brands) on hand.
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