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March 14, 2016, 5:07 p.m. -  DrewM

#!markdown I'm sorry to hear you had challenges with getting your shock serviced. This was last year (first year of product)? By all accounts, in the USA, Ohlins USA and Specialized have massively stepped up support for this year and will continue to grow service/support going forward. Hopefully if you have another opportunity to try Ohlins' product support is excellent. Thanks!

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