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April 17, 2020, 6:26 a.m. -  Vik Banerjee

The next step in the QC/QA process after the bikes leave the factory is to send bikes out into the wild and then deal with the customers that are having issues. So if you get a bike with a defect you shouldn't have to live with it. You just need to report it to the brand that sold it and hopefully they'll fix it or replace as appropriate. That's not a fun process, but it does assist in keeping costs down while making sure customers don't have to ride frames that eat shocks for lunch. Usually when these issues come up for discussion customers want 100% defect free product 25% cheaper than the current price. The old saying in manufacturing is can have it fast, cheap or good...pick any two. I make sure when I am buying a new bike I have confidence in the brand that's selling it so if I get unlucky \[it's happened a couple times over the years\] I know they'll take care of me.

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