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That’s a bit bizarre to me. I mean, not that you had issues with the original Turbine - I have nothing nice to say about that post - but I know multiple people who had a responsive customer service experience (or more accurately experiences because - original Turbine) and finally ended up getting warranty upgraded to Turbine R, which they love.
That said, dropper post options are legion. I think PNW and Crankbrothers set the gold standard for customer support so it could be worth a few more bucks to grab a Highline 7 or Bachelor.
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