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Did they tell you for what rider weight and riding style the "compliance" is supposed to work and if you are close to that weight and style? Those rims are effectively fixed rate springs, by definition they will only work properly for a narrow range of weights.
Just out of curiosity, what tires were you running on each wheelset exactly? And problably equally important, what pressures (at least down to single psi). When considering vertical wheel compliance we are talking single digit milimeters. A pressure difference of one PSI might have a larger influence on vertical compliance.
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