#!markdown
I appreciate your perspective Drew.
"How many times have you read, hopefully only in other publications, how much
better a next generation product is than the previous and how it solves known
issue A), B), and C), only to go back and look at a past review and find none
of those issues mentioned?"
Good point. This ^^^ has been one of my pet peeves over the years. 🙂
"My question is, is it worthy to mention issues with a bike that would have
been taken care of if it had been built properly -- headset bearing without
grease, axle stuck in frame because of a lack of grease, brakes that fade on
the first ride because they needed a bleed out of the box, etc?"
To the above I'd say it if happens mention it. The company providing the bike
is responsible for getting you a bike in a condition worthy to test. If for
whatever reason they can't do that it's worth reporting. If they spec
unreliable parts or don't QC check the test bike properly before you get it
that's a failure. If a company can't get that right when a review is on the
line why would we assume they'll get a paying customer's bike right who
doesn't have the same voice?
It's reasonable for a customer that buys a bike from a LBS to get it and not
have to strip and rebuild it before it works right.
May 12, 2016, 1:36 p.m. - Vik Banerjee
#!markdown I appreciate your perspective Drew. "How many times have you read, hopefully only in other publications, how much better a next generation product is than the previous and how it solves known issue A), B), and C), only to go back and look at a past review and find none of those issues mentioned?" Good point. This ^^^ has been one of my pet peeves over the years. 🙂 "My question is, is it worthy to mention issues with a bike that would have been taken care of if it had been built properly -- headset bearing without grease, axle stuck in frame because of a lack of grease, brakes that fade on the first ride because they needed a bleed out of the box, etc?" To the above I'd say it if happens mention it. The company providing the bike is responsible for getting you a bike in a condition worthy to test. If for whatever reason they can't do that it's worth reporting. If they spec unreliable parts or don't QC check the test bike properly before you get it that's a failure. If a company can't get that right when a review is on the line why would we assume they'll get a paying customer's bike right who doesn't have the same voice? It's reasonable for a customer that buys a bike from a LBS to get it and not have to strip and rebuild it before it works right.