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Set up for a full suspension bike I was seeing about 5mm more stanchion with the standard negative spring than one level heavier. I run more sag on the front of a hardtail so there it makes a notable difference in performance but no difference in ride height.
If your customer is significantly stouter than me and you only went up one neg spring rate you could blow their mind by bringing in another rate firmer. The good folks at **[envelo](http://www.envelo.cc/)** stock a heavier rate for sure and other Suntour suppliers can likely bring them in.
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