Hey Andrew,
Read your article and was stoked on it, since my pike is basically on its deathbed to try out sth new. Ordered it and it arrived while I was not there. UPS left a note that I have to pay 55 CAD !!!! as "importer charges". Now I do not want to pick it up, it was supposed to be free (you already had to pay 10 USD for shipping. I am also based in North Van, and surprised that you did not mention this import fee. As it is just a demo program, can you get it back? Did you have to pay for it? I'd rather leave the package at UPS now, gonna send Suntour an Email and give them a call later.
Cheers,
Rob
Jan. 31, 2019, 10:20 a.m. - robl1kesbikes
Hey Andrew, Read your article and was stoked on it, since my pike is basically on its deathbed to try out sth new. Ordered it and it arrived while I was not there. UPS left a note that I have to pay 55 CAD !!!! as "importer charges". Now I do not want to pick it up, it was supposed to be free (you already had to pay 10 USD for shipping. I am also based in North Van, and surprised that you did not mention this import fee. As it is just a demo program, can you get it back? Did you have to pay for it? I'd rather leave the package at UPS now, gonna send Suntour an Email and give them a call later. Cheers, Rob