Andrew, unfortunately this same lack of response is the norm many industries.
I manage a large test laboratory and my standard is to respond to a client within 24 hours. All that is required is an email or phone call stating that we’ve received your inquiry and will be in contact soon to get further details and provide a quote.
We keep data on our response time and can relate it to projects won or lost. It is amazing how many clients tell us that our competitors haven’t gotten back to them at all!
June 5, 2018, 12:36 p.m. - Bogey
Andrew, unfortunately this same lack of response is the norm many industries. I manage a large test laboratory and my standard is to respond to a client within 24 hours. All that is required is an email or phone call stating that we’ve received your inquiry and will be in contact soon to get further details and provide a quote. We keep data on our response time and can relate it to projects won or lost. It is amazing how many clients tell us that our competitors haven’t gotten back to them at all!