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Obviously, with anything, YMMV. But I’ve had many direct (working in/with shops) and in-direct (2nd hand accountings) experiences with Race Face after-sale support and they’ve always covered manufacturing defects quickly, worked to get small parts out ASAP, and done an admirable job with crash replacement in my opinion.
I’ve got a couple of riding friends who are still whingeing about a cracked alloy rim and bent crankarm respectively, both of which weren’t replaced for free - but c’mon right?
Anyways, I’m sorry to hear that your experiences haven’t been premium but I’ll stand by my comment.
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