It’s been quite a few years since I worked in a Kona dealer but in my experience the aftersales support is excellent. Obviously I don’t know the whole situation but I’d guess you get well supported - let us know how it unfolds.
It’s easy for me to say, but there are examples of everything breaking whether it’s the alloy frame of a 3k bike or the carbon frame on a 13k bike - I appreciate the examples though (first I have heard of).
Hope you are back riding soon!
Feb. 20, 2018, 8:50 p.m. - Andrew Major
It’s been quite a few years since I worked in a Kona dealer but in my experience the aftersales support is excellent. Obviously I don’t know the whole situation but I’d guess you get well supported - let us know how it unfolds. It’s easy for me to say, but there are examples of everything breaking whether it’s the alloy frame of a 3k bike or the carbon frame on a 13k bike - I appreciate the examples though (first I have heard of). Hope you are back riding soon!