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The B-tension was set using red plastic jig thingy at the shop. The pulley wheel jamming isn't an uncommon failure either by the sounds of the forums - they're really soft and actually seem to be narrow-wide so they do some funny stuff. I admit it is perfectly functional in good conditions, but it seems finicky and susceptible to conditions too much. I jsut hope SRAM warranty my old Eagle mech so I can sell up and get the 11spd replacement running.
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