Sept. 16, 2016, 8:11 a.m. -  Christian Samuelsen

#!markdown Salesmen who parade through the shop as if they know what the difference between a 9spd and 11 spd derailleur is; these same who pretend to be an extension of an in-house department who is actually the anti-sales department and then the sh*tstorm that the anti-sales department gets when events turn sour for 1 b*tchy customer. But then…. every customer turns b*tchy when they've been told that what the did to their bike isn't covered under a "defect" policy. Everyone who has ever worked through the anti-sales department in the last 4 years is aware that the only way to keep sales up is to give away everything that isn't covered anyway, otherwise you get slagged, burnt and flamed on the internet ( fYou MTBR.. by the way)…. Yes, been at this for 20 years, yes I have raced, yes I am still broke, no I don't have a nice new bike or new parts, yes I drive a truck that is older then some of the people that I work with and yes I am grouchy because as much as things have changed they have not changed for the better.