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Trying to get parts warrantied really grinds my gears. I bought a new complete
bike this year and after 5 months, with maybe 30 hours max on it, the fork
blew a fork seal because the internal cartridge leaked. I brought it to my
local bike shop to get warrantied because, its a new fork, and they told me
the "suspension" company will be sending parts out of good will but will not
cover labor because I should have serviced my fork earlier. This is
unacceptable and is the biggest thing that bothers me about the bike industry.
The companies and bike shops always try to say it's the riders fault and they
try to fight every warranty claim. I understand that a 2 year old fork might
fail and not be covered. But after 5 months, a fork shouldn't fail and it
should be considered a defect. They try and play games and say, well you hosed
your bike off with water, you rode in the mud, you rode too hard…etc. Werent
these bikes designed for extreme conditions? I understand this is a hard call
to make for both the bike shop and manufacturer but I have never had good luck
getting things warrantied and it's always a fight.
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