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The products I've had trouble with lately were made by Shimano. My XTR pedal
spindles cracked in six places where the 8mm Allen fits. Because it expanded
when it cracked it also stripped so I couldn't remove it. And because it
expanded it was fused into my Race Face Next SL crank. Shawn at Obsession
Bikes took a grinder to make flats in the axle and then put it in a vice. And
broke the vice. He eventually got it out (thanks again Shawn!). And I have a
set of XT brakes in the shop because one won't hold a bleed and the other has
some kind of blockage. And they are less than a year old. Shimano's warranty
is excellent of course and I generally have good experiences with their
One thing to consider yahs - when you suggest Andrew is 'going to bat for
these guys' is that he is acting as a product tester rather than a consumer.
He's not voting with his dollars or telling you how to behave; he's simply
telling you about his experience with this product, and relaying that this
experience makes him optimistic about the company. You've been burned and your
future purchases are going to be guided by that - and that's understandable.
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