#!markdown
The problem we have is that there is no way to prove what amount of activity
has been placed on the bike / component. (for a simple example) and therefore
cannot rule out that it may have as much as 200 hours without service. I,
personally, wouldn't make that call until I physically had the fork in front
of me, having assessed its condition, taken it apart, re-assessed it condition
after looking at the internals and made a judgement. That's my job. I, as a
service person, don't know you as a rider, ( that would be the shop's fault
for not providing any useful information) and so can't assume anything. I
don't know whether the shop is telling the truth ( often not as businesses are
like that). So I have to operate on the information that I have in front of
me…. which is the broken component.
Sept. 16, 2016, 10:23 a.m. - Christian Samuelsen
#!markdown The problem we have is that there is no way to prove what amount of activity has been placed on the bike / component. (for a simple example) and therefore cannot rule out that it may have as much as 200 hours without service. I, personally, wouldn't make that call until I physically had the fork in front of me, having assessed its condition, taken it apart, re-assessed it condition after looking at the internals and made a judgement. That's my job. I, as a service person, don't know you as a rider, ( that would be the shop's fault for not providing any useful information) and so can't assume anything. I don't know whether the shop is telling the truth ( often not as businesses are like that). So I have to operate on the information that I have in front of me…. which is the broken component.