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Sept. 16, 2016, 11:13 a.m. -  David Marshall

#!markdown Yes, I agree that it is very difficult for a manufacturer to make this determination. It is up to the bike shop to tell them 1 of 2 things. 1. Hey this kid just bought this bike 5 months ago and I know he takes very good care of his equipment, and dont think the fork should fail like it did in that time frame, please send parts and credit the labor. Or 2. Hey this kid just bought the bike, but it looks pretty beat up and he doesnt take care of his bike. You can send parts, but dont think labor should be covered. In my case, the bike shop didnt tell them the correct information, and the manufacturer used the incorrect information to make their determination. The bike shop didnt take the time to take the fork apart to figure out what was actually wrong with it either. I am a Mechanical Engineer and I have worked in bike shops on and off for 6 years. I have been on both sides of these battles and it isnt fun.

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