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Not only that, but they want you to pay to ship the fork out and back. If it
is not a warranted defect fine, but if it is, that is a manufacturers fault
and think it would be good marketing for them to pay. I have had a number of
fork defects corrected at no cost because the fork was only a week or two old.
One had loose bushings which were termed "ridiculous" by the rep. Creaking CSU
usually takes me to the pay for shipping age. I understand that a warranty is
a form of a contract and is worded such that I pay shipping. I don't know who
pays to have a car towed to a dealer if it becomes undrivable as a result of a
warranted defect? When I handle new construction warranty work, we gave the
warranty holder the benefit of the doubt and hired an engineer to investigate.
We paid for that whether the defect was warranted or not.
Sept. 19, 2016, 9:50 a.m. - Andy Eunson
#!markdown Not only that, but they want you to pay to ship the fork out and back. If it is not a warranted defect fine, but if it is, that is a manufacturers fault and think it would be good marketing for them to pay. I have had a number of fork defects corrected at no cost because the fork was only a week or two old. One had loose bushings which were termed "ridiculous" by the rep. Creaking CSU usually takes me to the pay for shipping age. I understand that a warranty is a form of a contract and is worded such that I pay shipping. I don't know who pays to have a car towed to a dealer if it becomes undrivable as a result of a warranted defect? When I handle new construction warranty work, we gave the warranty holder the benefit of the doubt and hired an engineer to investigate. We paid for that whether the defect was warranted or not.