#!markdown
You missed the point a little bit. I also don't quite follow what you meant
about selfishness or vanity at the end there.
Of course money is important. But…shops often make short-sighted decisions
based primarily on money - spiting their face to save their nose. Great ones
make plenty of money but focus on the customer experience first, build a solid
foundation and enjoy lots of repeat business. Not unique to the bike shop,
this is important for any business, big or small. You can live and die by the
PNL, or focus on what you do best and use best practices to ensure you're able
to keep your kid fed and your wife…not leaving you.
Sept. 17, 2014, 1:49 p.m. - Pete Roggeman
#!markdown You missed the point a little bit. I also don't quite follow what you meant about selfishness or vanity at the end there. Of course money is important. But…shops often make short-sighted decisions based primarily on money - spiting their face to save their nose. Great ones make plenty of money but focus on the customer experience first, build a solid foundation and enjoy lots of repeat business. Not unique to the bike shop, this is important for any business, big or small. You can live and die by the PNL, or focus on what you do best and use best practices to ensure you're able to keep your kid fed and your wife…not leaving you.