Marin Bikes Canada Warranty Service Manager

Contact: Login to contact MamaMarin!
Location: Parksville, BC
Price: 1.00 CAD
Post Date: Oct. 15, 2018, 9:49 a.m.
Category: Other
Description

This role works cross functionally across all teams in and outside of the Marin Bikes organization. This includes, but is not limited to; Marin Warranty, Canada Sales, Marin authorized dealers and distributors, R&D teams, suppliers, as well as direct contact to Marin Bikes consumers. Responsibilities include but are not limited to:

➢ Work directly with all Marin Bikes dealers, international distributors, domestic and international offices to assist in warranty and service of Marin Bikes

➢ Planning & directing warranty department operations

➢ Locate, select & procure warranty parts & frames to satisfy warranty claims

➢ Forecast & maintain efficient level of service parts & frames within budget while still maintaining a high level of customer service

➢ Manage master service parts and warranty frame lists

➢ Develop warranty strategies & policies

➢ Responsible for Marin Bikes Warranty Portal related tasks. Responding to all claims within 48hrs & resolving warranty issues to completion within an acceptable time frame to ensure dealer/customer satisfaction

➢ Input all pertinent information into SAP to track & account for all outgoing & incoming shipments of service parts & frames.

Other Responsibilities

➢ Build & maintain all Model Year Demo Bikes & assist in selling them off at the end of the season

➢ Responsible for all aspects of shipping and receiving at Parksville warehouse.

Qualifications

➢ College or University degree or equivalent

➢ Minimum 5 years bicycle industry experience

➢ Experience in an import & distribution environment.

➢ Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility

➢ Strong organizational and problem solving skills and ability to work independently and with a team

➢ Proficiency in SAP or similar ERP program.

➢ Proficiency in all aspects of computer skills including spreadsheets, word processing & social media

➢ Ability to speak and write in French is an asset

Compensation

Marin Bikes Canada offers a comprehensive employment package to the right candidate. Salary range between $40,000-$55,000 annually plus company benefits depending on experience.

Please forward your cover letter/resume to Lisa Jaggard

Please note that only selected candidates will be contacted

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