Marin Bikes Canada Warranty Service Manager
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|Post Date:||Oct. 15, 2018, 9:49 a.m.|
This role works cross functionally across all teams in and outside of the Marin Bikes organization. This includes, but is not limited to; Marin Warranty, Canada Sales, Marin authorized dealers and distributors, R&D teams, suppliers, as well as direct contact to Marin Bikes consumers. Responsibilities include but are not limited to:
➢ Work directly with all Marin Bikes dealers, international distributors, domestic and international offices to assist in warranty and service of Marin Bikes
➢ Planning & directing warranty department operations
➢ Locate, select & procure warranty parts & frames to satisfy warranty claims
➢ Forecast & maintain efficient level of service parts & frames within budget while still maintaining a high level of customer service
➢ Manage master service parts and warranty frame lists
➢ Develop warranty strategies & policies
➢ Responsible for Marin Bikes Warranty Portal related tasks. Responding to all claims within 48hrs & resolving warranty issues to completion within an acceptable time frame to ensure dealer/customer satisfaction
➢ Input all pertinent information into SAP to track & account for all outgoing & incoming shipments of service parts & frames.
➢ Build & maintain all Model Year Demo Bikes & assist in selling them off at the end of the season
➢ Responsible for all aspects of shipping and receiving at Parksville warehouse.
➢ College or University degree or equivalent
➢ Minimum 5 years bicycle industry experience
➢ Experience in an import & distribution environment.
➢ Detailed and extensive knowledge of bicycles of all types, parts, tools, service techniques and parts compatibility
➢ Strong organizational and problem solving skills and ability to work independently and with a team
➢ Proficiency in SAP or similar ERP program.
➢ Proficiency in all aspects of computer skills including spreadsheets, word processing & social media
➢ Ability to speak and write in French is an asset
Marin Bikes Canada offers a comprehensive employment package to the right candidate. Salary range between $40,000-$55,000 annually plus company benefits depending on experience.
Please forward your cover letter/resume to Lisa Jaggard
Please note that only selected candidates will be contacted