PRESS RELEASE

Rocky Mountain Begins Replacement of 2018-2019 Alloy Instinct, Instinct BC and Pipeline Front Triangles

Date Jul 17, 2020

The following is an update to a prior voluntary recall notice issued in June regarding the Rocky Mountain alloy Instinct, Instinct BC and Pipeline models. Owners are asked to contact their local Rocky dealership for steps to replace their existing frames with an updated model. The full release follows after the break.


After launching a first wave of replacement for the 2020 affected model, we’re now proceeding with the replacement of the front triangles for model year 2018-2019.

Rocky Mountain is proceeding with a voluntary safety recall of specific non-electric alloy (aluminum) Instinct, Instinct BC and Pipeline bikes of 2018, 2019 and 2020 model years (no carbon models are affected). If you suspect that your bike is part of this recall, please stop using it immediately.

Please visit your authorized Rocky Mountain dealer to proceed with your safety recall claim and visit bikes.com/safety-recall for up to date information including the replacement front triangle colors, timing, and more. We recognize that it’s difficult to be without a bike during the prime bike season, and we hope this update will answer many of the questions you have.

Rider safety remains our top priority. This replacement plan, developed in collaboration with consumer safety authorities, is designed to bring all riders back in the trail as soon as possible. We would like to thank you all, affected by this voluntary safety recall, for your patience.

How fast can I get a front triangle replacement?
The front triangle replacements are already underway for the model year 2020 affected products, since we rapidly dedicated our production line to produce replacement front triangles with graphic options that fit the 2020 models. The front triangle replacements for model year 2018 and 2019 start now with a grey colorway that fit with the graphic options of the 2018–2019 products affected. Please visit your authorized Rocky Mountain dealer to proceed with your safety recall claim.

Which color will be my new front triangle?
For model year 2020, the front triangle replacements colors are either black or grey. You will receive one color or the other, as it does not represent options to choose from. For more details, see the 2020 color details PDF at bikes.com/safety-recall. For model year 2018-2019, the front triangle replacement color is grey. For more details, see the 2020 color details PDF at bikes.com/safety-recall. Every effort has been made to design new front triangle colors that match all year models. In collaboration with consumer safety authorities, getting riders back in the saddle quickly has been prioritized over original color matches.

Will my new front triangle be made of carbon or alloy?
For model year 2020, the front triangle replacements are in carbon as we rapidly dedicated our 2020 production line to produce new replacement front triangles. For model year 2018-2019, the front triangle replacements are in alloy. We made a totally new alloy front triangle production with a new design that meet industry standards and Rocky Mountain highest quality standards of robustness. Again, getting riders back in the saddle quickly has been prioritized over original color matches. Please visit bikes.com/safety-recall all the latest information. If you suspect that your bike is part of this recall, please stop using it immediately, and bring it to your local Rocky Mountain authorized dealer. A complete list of our dealers can be found on our website at bikes.com/dealers.

Related Stories

Trending on NSMB

Comments

FLATCH
0
flatch  - July 18, 2020, 5:28 a.m.

From my personal experience Rocky has had an issue with q c for a while. I bought a new Altitude in 2014. I went through three front triangles in three years. Rocky was good about replacing them but the last time they wouldn’t pay for the swap. I said to hell with that and bought my Canfield.

Reply

Please log in to leave a comment.